Frequently Asked Questions
Everything you need to know about shopping with OEM.
What does OEM stand for and are your products authentic?
OEM stands for Original Equipment Manufacturer. We specialize in sourcing products directly from the original factories to ensure 100% authenticity and retail-grade quality at competitive prices.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing and your location.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery progress.
Do you offer bulk or wholesale discounts?
Yes, we offer tiered pricing for bulk purchases. Please contact our dedicated wholesale team via the 'Contact Us' page for a custom quote on large volume orders.